BT LifeCENTRAL Transition

Making it easier to support your existing clients

All of your BT Life client data is now in one user-friendly place: the TAL Adviser Centre (TAC).

Your BT Life client information, reporting, forms and documents are now available on the TAC, making it easier and more efficient for you to support your clients.

We're here to support you through these changes, so we’ll keep you updated with news, tools and resources on this page to make sure the move is smooth and simple.

Some highlights of the TAC transition


What the move means for BT platforms

If you use BT's Panorama or Asgard platforms for your super or investment clients, you'll still be able to access and use those to update client or product details.

If you use either platform to log in to LifeCENTRAL, you’ll now be redirected to the TAC where you’ll need to use your existing TAC login details.

Frequently Asked Questions

What are the benefits of the transition to the TAL Adviser Centre?

  • BT Life, TAL and Asteron Life data and reports will all be in one place - on the TAC
  • Certificates of Currency can be generated through the new 'Self-service' option
  • Comprehensive search engine across your entire portfolio, for forms and client/policy details
  • The TAC houses a range of tools, calculators and the market leading TAL Risk Academy which you and your support staff can access and use for your professional development
  • You can access our enhanced interactive Business Insights and Reporting

I have multiple TAC Login codes how do I merge or consolidate these?

Please send an email to and our Adviser Administration team will action your request. 

You’ll need to include the following details in your email when you send them this request:

  • your existing and new TAC Login codes, 
  • your full name, and 
  • your email address.

Our Adviser Administration team will confirm via email once they action your request to merge or consolidate your TAC Login codes. Please allow up to 5 business days for this to be actioned.

How do I set up or remove my Support Staff access in the TAC?

In TAC Settings, an adviser has the ability to manage access for their support staff.  

They can add a new user,
They can view and edit permissions of existing users.  
They are responsible for removing Support Staff access when a team member 
- no longer works for that Adviser and/or 
- should no longer have access to that Advisers client details.

Please refer to our Quick Reference Guide Getting Started in the TAC for more details.

How do I request a quote in the TAC?

You can request an Inforce quote or a Cancel & Replace quote through the TAC by following the steps below:

Inforce Quote

  1. Login to the TAC

  2. Locate and select the policy you need a quote for

  3. Click on "Existing business quote"

  4. Enter the quote details into the online form and click submit.

Cancel & Replace Quote

  1. Login to the TAC

  2. Locate and select the policy you need a quote for

  3. Click on "Existing business quote"

  4. Click on (and download) the “BT Manual Quote Form”. Alternatively, you can find the "BT Manual Quote Form" via the Search Forms and Documents menu

  5. Complete the writable PDF template of the "BT Manual Quote Form".

  6. Email the completed BT Manual Quote Form to

For more information on BT Life Quotes, please click here.


Which BT Life correspondence will be available on the TAC?

The last 12 months correspondence previously accessed in Life Central will be available in the TAC. This includes:

  • Dishonour Letters
  • Renewal Documents
  • Tax Statements
  • Cancellation Letter
  • Welcome Pack

From late 2023/early 2024, all historical correspondence will become available on the TAC.  If you are unable to find any correspondence, please reach out to our Contact Centre 1300 553 764 (Option 2).

Questions? Need a hand?

We’re here to answer any questions you might have about the LifeCENTRAL transition. Please call the BT Life Contact Centre on 1300 553 764 and select Option 2 (Monday-Friday, 8.30am to 6pm Sydney time).