Support for those on claim

As we all learn to navigate the changes caused by the COVID-19 pandemic, for those who are currently on claim, this time may bring forward some feelings of uncertainty.

As always, we’re committed to treating every client’s claim with understanding and compassion. Right now, for those that are having trouble gathering documentation to support their claim, we’ll ensure that wherever possible we’re flexible and pragmatic about what’s achievable given social distancing, self-isolation and other restrictions.

As we navigate the COVID-19 pandemic, we’ll also:

  • Provide certainty wherever possible, by scheduling up to three months of Income Protection benefit payments when your client’s condition is likely to continue in the short term
  • For policies that include our Grief Support Benefit, we have doubled the benefit so your client’s family can be reimbursed for up to six counselling sessions (up to a maximum of $2,000) if your client passes away due to COVID-19.

We also have a range of support materials to help your clients through the claims process in our Claims Hub. You can also find specific information on Financial Hardship and Grief Support below.