myTAL is now available to more of your clients

From 1 July 2026, more of your clients will have access to myTAL—our secure self-service website for managing everyday policy tasks online. It's part of our ongoing work to make the experience of managing cover simpler and more accessible for your clients.

What your clients can do on myTAL

Once registered, clients can securely manage a range of everyday policy tasks, including:

• View their cover details and life insured information
• Update contact information
• Manage overdue payments
• Generate a Certificate of Currency

What we’re doing—and how you can support your clients

We’re moving customers who already use myTAL to our new and improved website. As part of this upgrade, they’ll need to activate their new account.

We’ll send activation instructions to their registered email address over the next few weeks. You can support your clients by encouraging them to keep an eye on their inbox and follow the steps to get set up.

We’ve also expanded access to myTAL, so more customers can now register. As you speak with clients, it’s a great opportunity to:

• Check their contact details are up to date
• Let them know they can now create their own myTAL account

Helping clients take these steps will make their sign-up and activation experience smoother.

Getting familiar with myTAL

To help you and your team guide clients through the platform, you can:

Watch a walkthrough video of myTAL and its features

Refer to adviser FAQs for common client questions